Customer Service

We pride ourselves in providing the best quality and value in prescription eyewear. Part of that commitment comes from our high level of customer service.

We are committed to our patients' eyewear needs, and that's why we offer a 30-day money back guarantee as well as free cleanings and adjustments to your eyewear all at our everyday low prices.

We are listening

We would love to hear about your recent purchase experience in our stores.

Please click here or visit www.eyewearsurvey.com to complete our customer experience survey. Your candid responses will assist us in providing the highest levels of customer service in our stores.

Concerns, Comments and/or Compliments

Your feedback at our stores is greatly appreciated and assists us in providing you with the best service possible. However, if you have any concerns and/or comments that you would like to share with us please contact our customer service department via phone, mail or email.

Customer Service Department
Eye Care Centers of America, Inc.
175 E. Houston Street
San Antonio, TX 78205

Phone: (800) 669-1183
Email: customerservice@ecca.com

Our Service Hours
Monday-Friday: 8AM-5PM CT
Saturday & Sunday: Closed

For general product questions and information, please use our store locator to find the store nearest you.